What is Big Brothers Big Sisters?

We are a local affiliate of Big Brothers Big Sisters of America and serve 18 counties in WNC. Staff pair youth, ages 6-15, who face challenges with a caring mentor who can provide support and encouragement. Staff work closely with the parents/guardians, youth, and mentors to ensure healthy, positive relationship-building and positive youth development. Staff conduct enrollment steps for youth and mentors, pair them based on common interests and personality and other factors, and provide ongoing support or “match support” through in-person and phone conversations.

Join our team today!

Open positions:

Program Coordinator, Buncombe County

Job Description

Description: Full time, 32 hours per week. Must live in the local area and be able to support the program in Buncombe County with additional travel required at times. Must have a valid driver’s license and reliable transportation. Team culture is the foundation that fuels our mission, strengthens impact, and supports both our staff and the communities we serve.

Under the supervision of the CEO and the Chief Program Officer, and in conjunction with other staff, the Program Coordinator proactively performs the leadership role in the program team approach in the areas of enrollment, matching, and match support. Travel and work in the local area is required. Proficiency in Google Suite required; a plus if experience with database data entry, interviewing skills, and writing assessments.

Qualifications: Bachelor’s Degree in social work or related human services field. Experience in related field is desired, but not required. Ability to travel within service area and to work flexible hours, including occasional evenings and weekends, is required.

Benefits: Vacation and Sick leave accrual, phone and medical stipend, mileage reimbursement, computer for work, family friendly work environment.

Responsibilities:

Community Engagement & Advocacy

• Recruit volunteers and youth through outreach, presentations, and events
• Represent the agency locally and build strong community relationships
• Collaborate with the Advisory Council to plan and execute local fundraising events

Enrollment & Matchmaking

• Conduct interviews, orientations, and assessments for volunteers and youth
• Identify youth development needs and create personalized Youth Outcome Development Plans (YODPs)
• Complete Child/Youth Outcome Surveys
• Thoughtfully match youth with mentors and facilitate match agreements

Match Support

• Manage a caseload of 35–45 active matches
• Provide ongoing support, coaching, and guidance for mentors, youth, and families
• Monitor match success with regular contact and detailed documentation
• Lead enrichment activities and match events to foster strong relationships

Program Development

• Serve as a liaison between BBBS and other community organizations
• Maintain strong knowledge of youth development best practices
• Plan match enrichment activities, stewardship and service project opportunities for Bigs and Littles using local grant funds

Group Mentoring

• Coordinate and support Group Mentors
• Utilize provided regional curriculum
• Act as substitute group facilitator when needed
• Serve as liaison between BBBSWNC and school personnel
• Complete match support documentation and surveys

PT Program Coordinator, Swain County

Job Description

Description: Part-time. Must live in the local area and be able to support the program in Swain County, with additional travel required at times. Must have a valid driver’s license and reliable transportation. Team culture is the foundation that fuels our mission, strengthens impact, and supports both our staff and the communities we serve.

Under the supervision of the CEO and the Chief Program Officer, and in conjunction with other staff, the Program Coordinator proactively performs the leadership role in the program team approach in the areas of enrollment, matching, and match support. Travel and work in the local area is required. Some weekend and evening work is required. Proficiency in Google Suite required; a plus if experience with database data entry, interviewing skills, and writing assessments.

Qualifications: Bachelor’s Degree in social work or related human services field. Experience in related field is desired, but not required. Ability to travel within service area and to work flexible hours, including occasional evenings and weekends, is required.

Benefits: Phone stipend, mileage reimbursement, computer for work, family friendly work environment.

Responsibilities:

Advocacy

• Proactively perform volunteer recruitment through public speaking, public relations and community outreach to meet annual service goals.
• Proactively perform child enrollment through public speaking, public relations and community outreach to meet annual service goals.
• Proactively serve as an advocate for the Agency and the local office in the community.
• Communicate regularly with the Advisory Council and attend their meetings.
• Work with the Council to plan fundraising events, handle logistics, solicit sponsors, etc.

Enrollment & Matching Process

• Perform volunteer orientation, enrollment and training according to Agency Standards.
• Perform client inquiries and enrollment according to Agency standards.
• Document the Little’s needed areas of positive youth development.
• Write the Youth Outcome Development Plan (YODP)
• Implement the approved matching procedures of volunteers and clients and the completion of the Match Contract by the parent, child and volunteer.

Match Support Process

• Manage a caseload of matches by building positive relationships with parents/guardians, youth, and mentors.
• Conduct match support conversations via phone and in-person. Meet monthly deadlines and standards for high quality documentation.
• Conduct surveys with mentors and youth as outlined by National Standards.
• Update the Youth Outcome Development Plans annually and conduct surveys annually.
• Coordinate and attend agency events and match group activities.

Program Development

• Serve as a liaison between the Agency, the community and other social service agencies for the purpose of recruitment, public relations, maintaining or expanding a referral network or in creating collaborative approaches.
• Maintain and improve professional skills by remaining informed of developments in the social services field.
• Budget local grant funds to plan enrichment activities for matches.
• Perform extra duties as requested by the supervisor.

Please submit a cover letter and resume to Morgan Harris, morganh@bbbswnc.org.

 

PT Program Coordinator, Graham County

Job Description

Description: Part time. Must live in the local area and be able to support the program in Graham County with additional travel required at times. Must have a valid driver’s license and reliable transportation. Team culture is the foundation that fuels our mission, strengthens impact, and supports both our staff and the communities we serve.

Under the supervision of the CEO and the Chief Programming Officer, and in conjunction with other staff, the Program Coordinator proactively performs the leadership role in the program team approach in the areas of enrollment, matching, and match support. Travel and work in the local area is required. Some weekend and evening work is required. Proficiency in Google Suite required; a plus if experience with database data entry, interviewing skills, and writing assessments.

Qualifications: Bachelor’s Degree in social work or related human services field. Experience in related field is desired, but not required. Ability to travel within service area and to work flexible hours, including occasional evenings and weekends, is required.

Benefits: Vacation and Sick leave accrual, phone, medical, mileage stipend, computer for work, family friendly work environment.

Responsibilities:

Advocacy

• Proactively perform volunteer recruitment through public speaking, public relations and community outreach to meet annual service goals.
• Proactively perform child enrollment through public speaking, public relations and community outreach to meet annual service goals.
• Proactively serve as an advocate for the Agency and the local office in the community.
• Regularly attend Advisory Council meetings.
• Work with the Council to plan fundraising events, handle logistics, solicit sponsors, etc.

Enrollment & Matching Process

• Perform volunteer orientation, enrollment and training according to Agency Standards.
• Perform client inquiries and enrollment according to Agency standards.
• Document the Little’s needed areas of positive youth development.
• Write the Youth Outcome Development Plan (YODP)
• Implement the approved matching procedures of volunteers and clients and the completion of the Match Contract by the parent, child and volunteer.

Match Support Process

• Manage a caseload of matches by building positive relationships with parents/guardians, youth, and mentors.
• Conduct match support conversations via phone and in-person. Meet monthly deadlines and standards for high quality documentation.
• Conduct surveys with mentors and youth as outlined by National Standards.
• Update the Youth Outcome Development Plans annually and conduct surveys annually.
• Coordinate and attend agency events and match group activities.

Program Development

• Serve as a liaison between the Agency, the community and other social service agencies for the purpose of recruitment, public relations, maintaining or expanding a referral network or in creating collaborative approaches.
• Maintain and improve professional skills by remaining informed of developments in the social services field.
• Budget local grant funds to plan enrichment activities for matches.
• Perform extra duties as requested by the supervisor.

Please submit a cover letter and resume to Morgan Harris, morganh@bbbswnc.org.