Enrollment and Matching Specialist

 Applicants should reside in Buncombe or neighboring county. 

POSITION PURPOSE

Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.

Performance Measures: The successful applicant will produce positive outcomes in the following areas: enrollment of youth and mentors, matching of participants, training of mentors, customer satisfaction, completion of mentor background checks, community relationship-building and recruitment of mentors and youth.

Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including individual orientations, group orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.

Conduct client enrollments including parent/child interviews as needed, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.

Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.

Conduct volunteer and client reassessments/updates as indicated. Identify and eliminate any barriers interfering with the completion of the enrollment process. Assess and apply factors contributing to successful match.

Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards.

Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.

Meet with referral sources for youth and volunteers in the community to build partnerships. Participate in youth and mentor recruitment activities.

Willingness to be cross trained in all program roles to assist when needed.

Participate in preparation, execution and promotion of agency wide fundraising events (including but not limited to Bowl for Kids’ Sake).

Other duties as assigned. 

EDUCATION & RELATED WORK EXPERIENCE

Education Level:

Minimum of a Bachelor’s Degree in social services, human resources or related field.

Years of Related Work Experience:

Experience working with both child and adult populations; specific assessment, intake or interview experience preferred. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Skills and Knowledge Required:

Proficiency in Microsoft Office; including Word, Google Docs, and Excel.

Oral and written communication skills reflect solid customer service.

High-level interviewing skills.

Ability to relate well in multicultural environments.

Ability to maintain confidentiality throughout daily operations.

Ability to effectively collaborate with other staff.

Ability to use time effectively.

Ability to focus on details.

Ability to collect meaningful data and draw solid conclusions.

TRAVEL REQUIREMENTS

Occasional local travel for home visits, match meeting facilitation, program activities, trainings, etc.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Routine office environment. Flexible work hours to meet customer needs. Home visits for parent and child interviews and match meetings require travel to local communities and neighborhoods. *Due to COVID-19, most meetings are virtual currently.

Core Competencies, High Performance Indicators, Resilience & Flexibility

Able to interpret situations and information objectively when stressed; remain calm and professional in potentially difficult interpersonal interactions; maintain high productivity in stressful situations; Maintain high performance in the face of setbacks or changing circumstances; maintain positivity and a problem-solving approach; face challenging circumstances while respecting cultural competencies; work to clarify situations where information or objectives are ambiguous.

Communication – Verbal and Written

Able to practice active and attentive listening skills to verify understanding; adapt communication content and delivery to individual needs; proactively inform others about developments relevant to the team; openly and diplomatically express opinions, even when different from that of others; translate what is heard, observed or assessed into documentation that is accurate and concise

Decisiveness & Judgment

Able to demonstrate sound and ethical judgment in routine, day-to-day decisions; independently make decisions and take action, even in non-routine situations; consider impact of various options when making decisions; use sound judgment in deciding whether to make a decision or escalate it to a supervisor for additional consultation; use an awareness of formal and informal decision-making channels to achieve desired results.

Gets Results

Able to demonstrate high personal work standards, balancing quality and quantity with a sense of urgency about results; do everything possible to meet goals and deadlines; persist in the face of repeated challenges; accept responsibility for improving the quality, efficiency and outcomes of own work.

Customer Focus

Able to build strong working relationships with internal and external customers; identify unexpressed customer needs and potential services to meet those needs; independently anticipate and personalize communication/approach to fit different perspectives, backgrounds or styles of individuals.

Problem Solving & Analysis

Able to gather appropriate data and diagnose a situation before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

Valuing Diversity

Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about his/her own behavior that might be perceived as biased.

Submit your cover letter and resume, to leliad@bbbswnc.org by March 17, 2021 to apply:

Job Type: Part-time 25 hours/week

Pay:  $16 – $20 per hour

Equal Employment Opportunity*

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

 

 

Program Coordinator, Swain County Job Description

Description: Under the supervision of the Executive and Assistant Director, proactively performs the leadership role in the program team approach in the areas of enrollment and matching. Part-time, 20 hours per week.

Qualifications:  Bachelor’s Degree in social work or related human services field. Experience in related field is desired, but not required. Ability to travel within service area and to work flexible hours, including weekends, is required.

Responsibilities:

Advocacy:  To be an advocate for the program.

• Proactively perform volunteer recruitment through public speaking, public relations and community outreach to meet annual service goals.
• Proactively performs child enrollment through public speaking, public relations and community outreach to meet annual service goals.
• Proactive serves as an advocate for the Agency and the Branch Office in the community.

Service Delivery:  Building Friendships with a Purpose through the Enrollment & Matching process

• Perform volunteer orientation, enrollment and training utilizing the team approach to the match relationship and according to Agency Standards.
• Perform client inquiries and enrollment utilizing the team approach to the match relationship and according to Agency standards.
• Document the Little’s needed areas of positive youth development.
• Write the Youth Outcome Development Plan (YODP)
• Implement the approved matching procedures of volunteers and clients and the completion of the Match Contract by the parent, child and volunteer.

Program Development 

• Communicate unmet service or training needs of the children and/or mentors to the Assistant Director.
• Serve as a liaison between the Agency, the community and other social service
• agencies for the purpose of recruitment, public relations, maintaining or
• expanding a referral network or in creating collaborative approaches.
• Maintains and improves professional skills by remaining informed of
• developments in the social services field.
• Performs extra duties as requested by Executive Director or Casework Supervisor.

Marketing & Fundraising

• Continually demonstrate awareness of the Agency’s marketing and funding needs and be actively involved in marketing and fundraising efforts.
• Submit match photos to the Communications Coordinator within one week of the date of the match.
• Fully utilize Google Drive for the delivery and receipt of marketing materials and match information.
• Appraise leadership and local partners on program developments and/or needs.
• Fully participate in the Advisory Council’s meetings, fundraising and marketing efforts and events.

Send Cover Letter and Resume to leliad@bbbswnc.org.